
Frequently Asked Questions
| Q 1 : How does JVLearning.com work? |
|
The student and the teacher use the interactive whiteboard to learn and share solutions and explanations.The student meets in a secure one on one session with the teacher. Both student and teacher can write,draw or type on the common whiteboard and instantly see each other's work. more >> |
Currently, any student in elementary and middle school can use the tutoring service, but we will be expanding our services to include high school and college level courses by Fall of 2009. |
| Q 3 : How can JVLearning.com benefit me? |
JV Learning tutoring is meant to supplement classroom teaching. Our unique student centered teaching methodology will help in maximizing learning outcomes. |
| Q 4 : How does a tutor get assigned to me? |
After the student has registered and completed their self assessment, a certified tutor will be assigned based on the skill level of the student. |
| Q 5 : How do I create an account? |
Your account will be created when you register. Your account information will be emailed to you. |
| Q 6 : When is the service available? |
The one on one tutor session is flexible based on the student’s availability. On demand homework help is available from 5 pm to 8 pm local time. |
| Q 7 : Can I be assigned the same tutor? |
You will be assigned the same tutor for the duration of your tutoring package. |
| Q 8 : Are the tutors qualified? |
Yes, the tutors are certified and qualified teachers with at least a graduate degree and about 5-10 years of teaching experience. |
| Q 9 : What is the pricing structure of JV Learning.com? |
Tutoring session prices start at $15 per hour. “On Demand Homework Help” is $100 a month. |
| Q 10 : Can I customize my tutoring package? |
Yes. We will do an individual assessment of the student and design the curriculum based on the students’ knowledge level. |
Q 11 : What hardware and system requirements are needed before I start my sessions? |
|
| Q 12 : What should I do when I get disconnected from the tutor? |
The tutor or our support office will call you to ensure your session is completed with the same tutor or we will re-schedule the session. |
| Q 13 : How do I contact customer service? |
Email us at contact@jvlearning.com Call us at 888-9-JVLEARN (888-958-5327) |
| Q 14 : How do I contact technical support? |
Email us at support@jvlearning.com |
| Q 15 : What should I do if I forget my username and password? |
Email us at support@jvlearning.com |
| Q 16 : I can’t see everything the tutor is writing. What should I do? |
Ensure you have maximized the teaching window and make use of the scroll bars at the bottom and to the right of the page. |
| Q 17 : What is expected from the parents of the student? |
We expect the parents to provide a learning environment for the student. We also expect the parents to participate in regular feedback sessions with the tutor, where the tutor will update the parents on the progress of the student. |
| Q 18 : What is On demand homework help? |
On demand homework help is our service to help students with their homework. A tutor will be logged on from 5 pm to 8 pm (local time). When the student needs homework help, the student can chat with the tutor to get guidance in solving the problem. |
